Frequently Asked Questions

1. What is a DPF claim?

A DPF claim refers to a legal action taken by vehicle owners against manufacturers due to defects or issues related to the Diesel Particulate Filter (DPF) in their vehicles.

2. Why is the DPF important?

The DPF is a crucial component in diesel vehicles designed to capture and store exhaust soot to reduce emissions from diesel cars.

3. What are the signs of a faulty DPF?

• Loss of engine performance.
• Increased fuel consumption.
• Warning lights on the dashboard, especially a flashing DPF light.
• Unusual smoke emissions, particularly black smoke.
• Frequent engine stalling or difficulty in starting the engine.
• Distinctive burning smell from the exhaust.
• Increased engine noise or a continuous humming sound.
• Decreased turbo boost, leading to sluggish acceleration.

4. How do I know if I'm eligible for a DPF claim?

If you've purchased or leased a diesel vehicle between specific dates and experienced DPF-related issues, you might be eligible. It's best to consult the eligibility criteria or use an eligibility checker tool.

5. How much compensation can I expect from a DPF claim?

Compensation amounts can vary, but claims related to DPF issues have seen amounts ranging from £3,000 to £16,000, depending on the severity and impact of the defect.

6. How long does the claim process take?

The duration of the claim process can vary based on the complexity of the case, the number of claimants, and the response of the manufacturer. It could take several months to a few years.

7. Is there a cost to file a DPF claim?

Typically, DPF claims are taken on a "no win, no fee" basis, meaning you only pay if the claim is successful. However, always confirm the fee structure with your legal representative.

8. Can I claim if I no longer own the vehicle?

In many cases, you can still claim if you previously owned or leased a vehicle during the specified period and faced DPF-related issues.

9. How does a faulty DPF affect the environment?

A malfunctioning DPF can lead to increased emissions of harmful particulate matter from diesel engines, contributing to air pollution and posing health risks to the public.

10. What if my claim is unsuccessful?

If your claim is unsuccessful and you've agreed to a "no win, no fee" arrangement, you typically won't have to pay any legal fees.

11. Are all diesel vehicles eligible for a DPF claim?

Not all diesel vehicles are eligible. The claim usually pertains to specific models and makes that have been identified with DPF defects during a certain period.

12. Can I still use my vehicle while the claim is ongoing?

Yes, you can continue to use your vehicle while the claim is ongoing unless advised otherwise due to safety concerns.

13. How will I be updated about the progress of my claim?

Your legal representative will typically keep you updated through emails, phone calls, or letters about any significant developments in your claim.

14. What happens if the manufacturer offers a settlement?

If the manufacturer offers a settlement, your legal representative will discuss the terms with you and advise on whether it's in your best interest to accept or continue with the claim.

15. Can I join a group action for the DPF claim?

Yes, many DPF claims are pursued as group actions, allowing multiple claimants to come together and strengthen their case against the manufacturer.